Premiere Elements 12 Windows has had its issues with Signing In and Activation. When classical troubleshooting standbys such as uninstall/ccleaner/reinstall and deleting settings file are of no avail, what next?
ISSUE
What other troubleshooting to consider when Premiere Elements 12 Windows Editor refuses to open?
SOLUTION
Two different troubleshooting approaches have been advanced recently and have met with some success to address the Premiere Elements 12 Editor will not open matter.
- deleting certain unwanted entries from the hosts file*
- renaming the SLStore and SLCache Folders (both reported to be involved in Activation)
HOW TO
Way 1 - Deleting Certain Unwanted Entries From The Hosts File
STEP 1
Find the hosts file. In Windows 7, 8, or 8.1 64 bit, the hosts file is found in the path
Local Disk C
Windows
System32
drivers
etc
and in the etc Folder is the hosts file
STEP 2
Right click the hosts file, select Open, and then Notepad. Open the hosts file's Notepad document.
STEP3
Inspect the hosts file Notepad document.
Reference: Adobe Document "Sign In, Activation, Or Connection Errors l CC, CS6, CS5.5" and its
Section 3. Check your hosts file."
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Although Premiere Elements is not mentioned in the above document, this document is often referenced to for the Premiere Elements Sign In, Activation issues.
The Windows 7 64 bit default hosts file is shown in Figure 1. Look for any entries below the line
# ::1 localhost.
If any found, such as, 127.0.0.1 activate.adobe.com, delete them only after a backup of the hosts file is made and saved to the computer desktop for safe keeping.
 |
| Figure 1. Windows 7 Professional SP1 64 Bit. Default Hosts File. |
Way 2 - Renaming The SLStore And SLCache Folders (Both Reported To Be Involved In Activation)
Reference: Adobe Threads - GautamBahl (Adobe Staff)** Suggestion
Premiere Elements 11 Editor Won't Start
http://forums.adobe.com/message/6264846#6264846
and
Photoshop Elements 12 Full Editor Not Opening
http://forums.adobe.com/message/6266962
STEP 1
Find and rename SLStore Folder from SLStore to SLStoreOLD.
In Windows 7, 8, or 8.1 64 bit, the path to the folder is
Local Disc C
Program Data
Adobe
and in the Adobe Folder is the SLStore Folder that is renamed from SLStore to SLStoreOLD.
STEP 2
Find and rename SLCache Folder from SLCache to SLCacheOLD.
In Windows 7, 8, or 8.1 64 bit, the path to the folder is
Local Disc C
Program Files (x86)
Common Files
Adobe
and in the Adobe Folder is the SLCache Folder that is renamed from SLCache to SLCacheOLD.
________________________________________________________________________
*Additional Hosts File Links
What is the Hosts file?
http://www.accs-net.com/hosts/what_is_hosts.html
How can I reset the Hosts file back to the default?
http://support.microsoft.com/kb/972034
The Hosts File and what it can do for you
http://www.bleepingcomputer.com/tutorials/hosts-files-explained/
**We are particularly in debt to GautamBahl (Adobe Staff) for the "Premiere Elements 12 Editor Will Not Open" fix suggestion which turned out to be the answer for my "Photoshop Elements 12 Editor Will Not Open" issue that existed from October 2013 to April 2014 without resolution. Further details are in the references given above.
ATR
